Privacy Policy
Solerr LLC
Effective Date: January 1, 2026
Solerr LLC ("we", "us", or "our") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, submit forms, or communicate with us.
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1. Information We Collect
We may collect the following information:
Personal Information:
- Name, email address, phone number, and physical address
- Payment information (if applicable)
- Records of communication preferences and consent (including SMS opt-in data)
Non-Personal Information:
- IP address, browser type, and device information
- Website usage data and analytics
- Cookies and tracking technologies
Customer Communication Data:
- Inquiry details and service requests
- Appointment scheduling information
- Communication history and feedback
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2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Respond to inquiries and customer support requests
- Schedule consultations and appointments
- Send service-related updates and notifications
- Send marketing communications (only if you have opted in)
- Maintain records of your communication preferences
- Ensure security and prevent fraud
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3. SMS Messaging & Compliance
By providing your phone number and opting in through our website forms, you consent to receive SMS messages from Solerr LLC.
Message Types May Include:
- Appointment scheduling and reminders
- Service updates and notifications
- Customer support communications
- Marketing and promotional messages (only if separately opted in)
Message Frequency:
Message frequency may vary based on your interaction with our services.
Message & Data Rates:
Standard message and data rates may apply depending on your mobile carrier.
Consent:
Consent to receive SMS messages is not a condition of purchase.
Opt-Out Instructions:
You may opt out at any time by replying STOP. After doing so, you will receive a confirmation message and will no longer receive SMS messages unless you opt in again.
Help:
Reply HELP for assistance or contact us at:
Email: Erick@solerr.com
Phone: 281-413-9672
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4. Mobile Information Sharing & Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing to subcontractors in support services, such as customer service and SMS delivery providers, is permitted. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.
All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS consent data, including phone numbers and opt-in records, will not be shared with any third parties for marketing purposes.
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5. Information Sharing
We do not sell, rent, or trade your personal information.
We may share your information only in the following situations:
- With trusted service providers (such as CRM systems, communication platforms, and payment processors) strictly for business operations
- To comply with legal obligations or law enforcement requests
- In connection with a business transfer (e.g., merger or acquisition)
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6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information.
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
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7. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website functionality
- Analyze user behavior
- Enhance user experience
You may control cookies through your browser settings.
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8. Your Rights
You may:
- Access, update, or delete your personal information
- Opt out of marketing communications at any time
- Withdraw consent for SMS communications by replying STOP
To exercise your rights, contact us using the information below.
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9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
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10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted with a revised effective date.
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11. Contact Us
Solerr LLC
10046 Emerald Sun
San Antonio, TX 78245
Phone: 281-413-9672
Email: Erick@solerr.com
Website: https://www.solerr.com